Terms & Conditions

Merchandise Terms & Conditions

Merchandise orders cannot be canceled once they have been placed through the uChoose Rewards website. Instead, those orders must be returned upon arrival. Please see the Merchandise Return Policies & Process, below, for more information. Merchandise cannot be shipped to PO Boxes.

Merchandise prices include shipping and handling. Shipping and handling prices are determined at the time of selection and vary based on the number of items in your purchase as well as your selection of standard or expedited shipping speeds.

When you order merchandise, the physical address selected for delivery must match the address provided to us by your financial institution. In the event you attempt to select an alternative address for your proposed order that does not match the address we have received from your financial institution we will deny your order request. Please contact your financial institution if you would like to place any orders and send to an alternative address so that you can update the address on file.

Merchandise Return Policies & Process

Most new, unopened items returned within 30 days of shipment can be returned for either a replacement item or a refund of points. If you’ve received an incorrect or defective item, you can choose to receive the correct functioning merchandise or a full refund of your points including shipping and handling. Restocking fees in addition to shipping and handling fees may be applied on items returned that are not damaged or the wrong item. This would be deducted from the amount of points refunded to your account for a return.

There are some exceptions where returns are not allowed:

  • Hazardous items that are gas-powered or contain flammable liquids
  • Computer laptops and desktops more than 14 days after delivery
  • Any product missing the serial number or UPC
  • Gift cards/certificates
  • Gourmet gift baskets

Also, items that are opened, used or shipped more than 30 days ago may not be eligible for an exchange or refund.

Return Process

  1. Contact the Online Returns Center
    1. You will need either your order confirmation or shipping document to provide certain information like order number, item number and item name. Providing all requested information will expedite processing.
  2. Please log into your uChoose Rewards online account and complete the email “Contact Us” form for additional assistance.
    1. Within 2-3 business days you will receive an email validating if the item is eligible for return and providing you with return instructions including any applicable shipping labels.
  3. Return Merchandise
    1. Return labels must be used for all exchange and refunds within the time frame designated (usually 10 calendar days); once the label expires the item is no longer eligible for return.
    2. Each return mailing label is coded for a specific shipment and specific items; please do not include items from other orders, or other items and/or shipment from the same order, in the same box, or you will not receive the correct refund.
    3. For special items that require a pickup by UPS, a “call-tag” will be issued. UPS will attempt a pickup at the address on the order during the next 3 business days. No specific time can be provided for the pickup as this is dependent upon the UPS route in the area.
    4. If specialty carrier is required for large items, the carrier will call the phone number on the order to arrange a pickup date and time.
    5. Return labels, call tags and carrier pick-ups are valid only for returns shipped within the U.S.
  4. Receive Points within 4 weeks after merchandise is received by the rewards center.
    1. Eligible uChoose Rewards Points will be deposited back to the participant’s account.
      1. Email notification will be sent once points have been deposited to your account.
      2. Validate your points return on your uChoose Rewards Points Detail page by logging into your online account.
  5. Replacement items are typically shipped within 4 weeks of the merchandise being received by the rewards center.
    1. All shipping addresses must be within the U.S. and cannot be P.O. boxes.
    2. If the item is unavailable a refund of uChoose Rewards Points will be created.
      1. Eligible uChoose Rewards Points will be deposited back to the participant’s account.
      2. Email notification will be sent once points have been deposited to your account.
      3. Validate your points return on the uChoose Rewards Points Detail page by logging into your online account.

Return Guidelines

Some product lines have special restrictions or return policies. Review the table below to understand the returns policy for the various product lines.

Books
Computer Games
DVDs
Electronics
Music
Videos
Video Games
Software 		These items must be unopened and still in their plastic wrap unless the item is damaged or defective upon opening of the item’s packaging.
Large Screen TV delivered by freight carrier Inspect your television carefully for damage while the shipper is still present. If you discover any damage, please refuse delivery and the shipper will remove the TV and your order will be worked for a refund. Do not sign the shipper’s release form unless you have inspected the TV for damages. All cabling or additional installation is your responsibility. Your signature on the carriers delivery receipt acknowledges that you understand the return policy. If you accept delivery and later find out that the television is not working properly, please review package enclosures to see if the problem is covered by a manufacturer’s in-home service warranty. If you are unable to locate warranty information for a particular model, contact the manufacturer.
Outdoor Living
Tools & Hardware
Kitchen		 These items must be unopened and still in their original packaging, unless the item is damaged or defective upon your opening of the item’s packaging. For safety reasons, items that use flammable liquids or gases cannot be returned. Please contact the manufacturer directly for service, warranty, return, and refund information.
Apparel These items must be unopened and still in their original packaging, unless the item is damaged or defective upon your opening of the item’s packaging. It must be in its original condition with all tags and packaging intact.
Gourmet Food We cannot accept returns on gourmet food items including candy, gift baskets, or any other food items.
Health & Personal Care Items must be unopened and in new condition. We cannot accept returns of products that have special shipping restrictions imposed by the U.S. Department of Transportation.
Jewelry & Accessories These items must be unopened and still in their original packaging, unless the item is damaged or defective upon your opening of the item’s packaging.
Computers Computers which have been opened are subject to a 15% restocking fee to be deducted from the total amount the customer is refunded. Computers may not be returned more than 14 days from the date of delivery.

Please Note:

  • Direct returns or exchanges may not be made directly to a merchant, only to the Online Returns Center.
  • Online Returns Center provides a traceable, insured return method for high value items. If you choose to work directly with the merchant, we recommend using a traceable U.S.P.S. or UPS shipping method and insure any items valued more than $500. Shipping costs including insurance will be at the participant’s expense.

Backordered Items

Items which are on back order for more than sixty (60) days may be cancelled due to unavailability; a full refund of points will be processed for the item(s) cancelled.

Apple Products

Consumers Only

The Apple Store sells and ships Apple products to end-user customers only, and we reserve the right to refuse or cancel your order if we suspect you are purchasing products for resale.

U.S. Sales Only

The Apple Store accepts orders from billing addresses within the United States only. We will not ship products purchased at the Apple Store to an address outside of the United States. Apple products are subject to U.S. and foreign export control laws and regulations and must be purchased, sold, exported, re-exported, transferred, and used in compliance with such export laws and regulations.

Shipping Method

Shipping is free on all orders. Delivery is estimated within 7 business days after shipping.

Signature on Delivery

A signature may be required for delivery. If you will not be available to sign for your shipment, consider shipping the item to an address where someone you trust will be available to sign for your package.

Shipment Tracking

As soon as your items have shipped, we'll send you a Shipment Notification email that includes the carrier and, if available, a carrier tracking number. If you ordered multiple items, you may separate tracking information for each item.

Shipping Policy

Items ship as they become available. Since the actual delivery of your order can be impacted by many events beyond our control once it leaves the shipping facility, we cannot be held liable for late deliveries. We will, however, work with you to ensure a smooth delivery.

Returns

Apple products purchased using rewards may not be returned or exchanged unless proven to be damaged or defective, and must be returned within 14 days of delivery. No exchanges or returns will be accepted after 14 days from the date the item is delivered. Please contact customer service within 14 days of delivery by email at [email protected].

Items ineligible for a return include:

  • Opened memory
  • Opened software*
  • Software Up-to-Date Program Products (software upgrades)
  • Apple Gift Packaging

* You may return software after rejecting the licensing terms, provided the software is not installed on a computer. However, software that contains a printed software license may not be returned if the seal or sticker on the software media packaging is broken.

Return Conditions

To be eligible for return, the product must be returned with its included accessories and packaging.

Apple provides security features to enable you to protect your product in case of loss or theft. If these features have been activated and cannot be disabled by the person in possession of the phone, the return or exchange may be refused.

iPhone and iPad Returns – Wireless Service Cancellation

Wireless carriers have different service cancellation policies. Returning your iPhone or iPad may not automatically cancel or reset your wireless account; you are responsible for your wireless service agreement and for any applicable fees associated with your wireless account. Please contact your provider for more information.

How to Return

If the item you've received is incorrect or damaged, contact Customer Service at [email protected] and let one of our trained representatives make your order right.

To process a return for a refund or to have your product returned through mail, please contact Customer Services at [email protected] and a Customer Service Representative will process your request. When multiple items are purchased in one order, the complete order must be returned.

Technical Problems with Your New Product

If you're having trouble with your new Apple product, please visit online Product Support or contact AppleCare Technical Support before attempting a return. If AppleCare Technical Support cannot resolve your issue, contact Customer Service at [email protected] for assistance.

If you're having trouble with a non-Apple product outside of our 14-day return policy, please contact the manufacturer directly.

Refunds

Once your item(s) is received and processed, a refund will be initiated. The way your refund is processed depends on your original payment method. If you have any questions regarding your refund, please contact Customer Service at [email protected].

Cancellation Policy

If the item(s) on your order have not yet shipped, you may be able to cancel an item or the entire order, but the ability to cancel is not guaranteed. To request cancellation for an order or item, please contact customer service at [email protected].

Incorrect or Damaged Items

If you received the wrong product or it was damaged during shipping, please contact customer service at [email protected].

Product Availability and Limitations

Given the popularity and/or supply constraints of some products, the number of products available for purchase may be limited. We reserve the right to change quantities available for purchase at any time, even after you place an order. Furthermore, there may be occasions when we confirm your order but subsequently learn that we cannot supply the ordered product. In the event we cannot supply a product you ordered, we will cancel the order and provide a full refund.

Pricing and Price Reductions/Corrections

We reserve the right to change prices for products displayed at/on the Apple Store at any time, and to correct pricing errors that may inadvertently occur.

Order Acceptance/Confirmation

The Apple Store may, in its sole discretion, refuse or cancel any order and limit order quantity. We may also require additional qualifying information prior to accepting or processing any order. Once we receive your order, we'll provide you with an email order confirmation. Your receipt of an order confirmation, however, does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell; we are simply confirming that we received your order. The Apple Store reserves the right at any time after receiving your order to accept or decline your order for any reason. If we cancel an order, we will provide a refund for that order.

Tax Rate

In accordance with local law, your Apple Store redemptions will be taxed using the applicable tax rate(s) for your shipping address. If you change your shipping address during checkout, the price of your order may change to reflect taxes and fees for that address.

Additional Apple Product Terms

The purchase and use of Apple products are subject to additional Apple terms and conditions found at https://www.apple.com/legal/sla/.

Special Terms

a. Free engraving on eligible Apple products. (i) You can engrave certain models of Apple products with a combination of text and numbers. After you select your engravable product, we will indicate the number of lines available for engraving for the item you selected. You are responsible to ensure that everything is spelled correctly. (iii) Engraved items cannot be returned. If you change your mind on the purchase of an engraved item, you may be able to cancel your item if your item has not yet shipped but this is not guaranteed.

b. You can buy an AppleCare Protection Plan or AppleCare+ in Apple Stores or online at https://www.apple.com/support/products only within 60 days of your device purchase for your eligible Apple product. Read the AppleCare page to learn more about adding extra protection to your Apple device.

Gift Card Terms & Conditions

All physical Gift Card prices include standard shipping and handling (excludes expedited shipping charges). Shipping and handling prices are determined at the time of selection and vary based on the number of cards in your purchase as well as your selection of standard or expedited shipping speeds.

For orders of physical Gift Card totaling less than $300, you will have the option to ship the Gift Cards either via standard shipping or expedited shipping. Gift Cards shipped with standard shipping will be delivered by the USPS and are sent without tracking.

Physical Gift Card orders totaling $300 and over automatically require expedited shipping to ensure they are tracked to their destination. This means you will not have the option to ship your Gift Cards via standard shipping.

Expedited shipping includes an additional fee, which will be funded by your points and is disclosed at check-out.

Expedited orders cannot be shipped to PO Boxes. These are fraud control measures required by our suppliers.

When you order Gift Cards (including both physical and digital Gift Cards) the email address or physical address, as applicable, must match the email address or physical address provided to us by your financial institution. In the event you select an alternative email address or physical address for your proposed order that does not match the address we have received from your financial institution we will deny your order request. Please contact your financial institution if you would like to order Gift Cards and send to an alternative address.

Points redeemed for gift cards ("Gift Cards") offered in connection with the uChoose Rewards Program are also subject to the uChoose Rewards Terms and Conditions located at www.uchooserewards.com with respect to your use of these uChoose Rewards services. Additionally, your Gift Cards are subject to and governed by the terms and conditions provided by the issuer of your Gift Card that are presented to you at the time you receive your Gift Card (and are included with your Gift Card) (the “Gift Card Agreement”). Additional information may be available on the issuer’s website or by contacting them directly – please see your Gift Card Agreement for details.

Expiration policies and non-usage fees may apply to the extent allowed by law.

Gift Cards are not redeemable for cash. Gift Cards may not be exchanged or returned unless damaged or defective at the time of receipt. Gift Cards redeemable at only certain retailers and are no longer accepted by such retailers cannot be exchanged or returned.

Refunds or replacements for Gift Cards that are lost, stolen, or otherwise destroyed after receipt, used without the intended recipient’s permission, or used in a manner inconsistent with the Gift Card Agreement or any applicable law will be subject to the discretion of the Gift Card issuer. If the Gift Card issuer does not permit refunds or replacements, you will need to reach out to your financial institution and any such refund or replacement will be handled at the discretion of your financial institution. Should a Gift Card not be delivered to the intended recipient within 14 days of the shipping date, please contact customer service at [email protected].

Research will be conducted to determine the appropriate resolution, but in no event will a replacement Gift Card be issued more than 60 days after the original Gift Card shipping date. Please note, lost and non-delivered gift cards are researched for delivery and usage and can take up to 21 days to confirm eligible replacement.

Redemption of uChoose Rewards Points for a Gift Card constitutes acceptance of these terms and conditions.

Visa Prepaid Cards

Visa Prepaid Cards are issued by Pathward N.A., Member FDIA (or a successor issuer) pursuant to a license from Visa U.S.A. Cards can be used anywhere that Visa cards are accepted. Visa Prepaid Cards are valid for up to six (6) months, do not expire and may be available after card expiration date. Fees may apply. Terms and conditions apply. See https://cardholder.bhnincentives.com/ for more information.

Mastercard Prepaid Cards

Mastercard Prepaid Cars are issued by Pathward®, N.A., Member FDIC (or a successor issuer), pursuant to license by Mastercard International Incorporated. Mastercard and the circles design are registered trademarks of Mastercard International Incorporated. No cash access or recurring payments. Can be used where Debit Mastercard is accepted online, for phone/mail orders, or in stores that accept mobile wallet. Valid for up to 6 months; unused funds will forfeit after the valid thru date. Terms and conditions apply.

Cash Back Terms & Conditions

Credit Card Cash Back Rewards – Where your financial institution offers credit card cash back rewards in the form of a statement credit, the statement credit is applied to the applicable credit card account. Statement credits will be made within 5 business days after redemption if your correct account information is provided. The statement credit may not relieve you from your regularly scheduled payment obligations.

Where your financial institution offers credit card cash back rewards in the form of cash back, cash back is provided in the form of an electronic deposit into the regular savings account. Electronic deposits will be made within 5 business days after redemption if your correct account information is provided.

Credit card statement credit and cash back rewards may have a minimum rewards points requirement; please review your financial institution’s minimum, if applicable, at the cash back redemption webpage. Additional restrictions may apply.

Debit Card Cash Back Rewards – Where your financial institution offers debit card cash back rewards, all cash back is offered in the form of an electronic deposit into the deposit account associated with your debit card. Electronic deposits will be made within 5 business days after redemption if your correct account information is provided. Debit card cash rewards may have a minimum rewards points requirement; please review your financial institution’s minimum, if applicable, at the cash back redemption webpage. Additional restrictions may apply.

Use Pay with Points

With Pay with Points you can use your points for purchases at many e-commerce merchants – please visit www.uChooseRewards.com to view a list of participating merchants. When you visit a participating Pay with Points e-commerce merchant, you will need to enroll your card issued by your financial institution and associated with your rewards points account with the participating merchant and agree to any applicable terms and conditions provided by such participating merchant.

You will then be able to use your rewards points to cover some or all of an eligible purchase with a participating merchant in the Pay with Points program. When you use your points to cover your entire purchase, we will deduct the points you used from your rewards points account. When you use your points to cover only part of your purchase as a participating merchant, we will deduct the points you used from your rewards points account, but you will be responsible for the amount of the purchase that is not covered by your rewards points account. Please see the terms and conditions of the participating Pay with Points merchants for more details on how eligible transactions can be redeemed through a combination of your points and a different payment method enrolled with such merchant. You are fully responsible to cover the balance of any purchase if your points do not cover the full cost of the purchase. Returns under Pay with Points redemptions are subject to the policies of the participating merchant.

Returns under Pay with Points redemptions are subject to the policies of the participating merchant.

Travel Program Redemption

Welcome to the Travel Loyalty Redemption Program (“Program”). Your use of the Program or your redemption of loyalty points and/or purchase of travel components constitutes your agreement to the following terms and conditions (“Terms”). If you do not agree with any of the Terms, you must not purchase services provided by the Program. In order to use loyalty points, you must be eighteen (18) years of age or older, have enrolled in a participating Program, abide by the Program Rules and have a valid email address. Membership in the Program is void if prohibited by law in any state or country where you have your residence. These Terms are subject to change at any time and such changes will take effect when the Terms are updated. Your continued use of the Program after the posting of any such changes is your agreement to the revised Terms.

In these Terms, the term "you" refers to the customer accessing the Travel Services and/or booking a reservation through the Travel Services. The terms "we", "us", or "our," refer to the Program. Please read these Terms carefully, as they contain important information about limitations of liability and resolution of disputes through arbitration rather than in court.

Use of the Travel Services

As a condition of your use of the Travel Services, you warrant and represent that:

  • You are at least 18 years of age;
  • You possess the legal authority to create a binding legal obligation;
  • You will only use the Travel Services to make legitimate reservations for you or for another person for whom you are legally authorized to act;
  • You will inform such other persons about the Terms that apply to the reservations you have made on their behalf, including all rules and restrictions applicable thereto;
  • All information supplied by you for Travel Services is true, accurate, current and complete; and
  • You agree to safeguard your account information and will supervise and be completely responsible for any use of your account by you and anyone other than you.

We retain the right at our sole discretion, to deny access to anyone to the Travel Services, at any time and for any reason, including, but not limited to, for violation of these Terms.

General Information

1. Travel management services are provided by Aspire Loyalty Travel Solutions LLC. and its affiliates (“Aspire”), a service provider to the Program.

2. In these Terms, "Travel Suppliers" may include airlines, hotels, car rental agencies, cruise lines, railroads, tour operators and other service providers whose products and services are made available through the Program and which may be subject to additional terms or policies, including, but not limited to, the rules and restrictions and other policies described in these Terms. The Terms incorporate by reference the terms of each Travel Supplier’s terms and conditions, as applicable. You are responsible for checking the applicable Travel Supplier site(s) for terms and conditions which may be applicable to you.

3. Your use of the Travel Services is also subject to the uChoose Rewards rewards program rules available at: [email protected], which govern your participation in the rewards programs and your use of Points.

4. The Program and Aspire act only as an agent for the passenger in regards to booking Travel Services, whether by air, automobile, ship, or any other conveyance, and assumes no liability for injury, damage, loss, accident, delay or irregularity which may be caused due to a defect in any vehicle, acts of God, war, riots, labor disputes, pandemics, or by any company or person involved in conveying the passenger or in carrying out arrangements of the Travel Services. The Program and Aspire do not accept any responsibility for losses or additional expenses due to delay or changes in schedules or other causes, such as strikes, pandemics labor disputes weather or anything outside the control of the Program and/or Aspire. All such losses will be the responsibility of the passenger. The Program and Aspire reserve the right to make minor adjustments in the passenger’s travel itinerary and to cancel any trip prior to departure. In the event of trip cancellation, a full refund will constitute a full settlement of all liability. The issuance of vouchers or tickets shall be deemed to be your consent to the above terms. The ticket(s), when issued, shall constitute the sole contract between the passenger and the Travel Supplier, and the Program and Aspire shall have no liability for any actions or omissions of the Travel Supplier All rates published in any venue are based on exchange rates and tariffs and are subject to change. All taxes, gratuities and porterage charges are subject to deletions, additions or changes without notice. These items are not under the control of the Program and/or Aspire since changes in government regulations and labor agreements cannot always be anticipated. In addition, the Program and/or Aspire are not responsible for (i) any changes initiated by the passenger after departure; (ii) any errors and/or omissions in the advertising of any travel components or activities; and/or (iii) any loss or damage caused by the acts or omissions of any third party in connection with the services provided hereunder.

5. ALL TRAVEL SERVICES PURCHASED USING POINTS, MUST BE PURCHASED THROUGH THE PROGRAM AND NOT WITH THE TRAVEL SUPPLIER DIRECTLY. TRAVEL SERVICES ARE PROVIDED SOLELY BY THE TRAVEL SUPPLIERS. ASPIRE AND THE PROGRAM ARE NOT LIABLE FOR THE FAILURE OF THE TRAVEL SUPPLIERS TO PERFORM THE SERVICES OFFERED BY THE TRAVEL SUPPLIERS. TRAVEL SUPPLIERS ARE INDEPENDENT CONTRACTORS AND NOT AGENTS OR EMPLOYEES OF THE PROGRAM OR ASPIRE. EXCEPT AS EXPRESSLY STATED HEREIN, THE PROGRAM AND/OR ASPIRE ASSUMES NO RESPONSIBILITY FOR ACTIONS RELATING TO TRAVEL SERVICES BEYOND THE CONTROL OF THE PROGRAM AND/OR ASPIRE OR THEIR RESPECTIVE EMPLOYEES. UNLESS PROHIBITED BY LAW, THE PROGRAM AND ASPIRE SHALL NOT BE LIABLE FOR ANY ACTS, FAILURE TO PERFORM, ERRORS, OMISSIONS, REPRESENTATIONS, WARRANTIES, BREACHES, NEGLIGENCE, GROSS NEGLIGENCE OR WILLFUL MISCONDUCT OF ANY SUCH TRAVEL SUPPLIERS, INCLUDING, BUT NOT LIMITED TO, ANY PERSONAL INJURIES, DEATH, PROPERTY DAMAGE OR LOSS, INCONVENIENCE, LOSS OF ENJOYMENT, MENTAL DISTRESS OR OTHER SIMILAR MATTER, DELAYED DEPARTURE, MISSED CONNECTION, SUBSTITUTION OF SERVICES OR ACCOMODATIONS, TERMINATION OF SERVICE, OR CHANGES IN FARES AND RATES, AND/OR CANCELLATION OR DOUBLE BOOKING OF RESERVATIONS BY THE TRAVEL SUPPLIER. THE PROGRAM AND ASPIRE DO NOT GUARANTEE OR INSURE THE PERFORMANCE OF SERVICES BY THE TRAVEL SUPPLIERS, THE FINANCIAL POSITION OF THE TRAVEL SUPPLIERS OR REIMBURSEMENT TO YOU FROM ANY LOSS EXPERIENCED AS A RESULT OF AN ACT OR OMISSION OF THE TRAVEL SUPPLIERS.

6. IN NO EVENT SHALL THE PROGRAM AND/OR ASPIRE AND/OR THEIR AFFILIATES BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES ARISING OUT OF, OR IN CONNECTION WITH, THE USE OF ANY INFORMATION, PRODUCTS, AND SERVICES OBTAINED FROM A TRAVEL SUPPLIER EVEN IF RESERVATIONS ARE PROVIDED THROUGH THE PROGRAM A CALL CENTER, OR OTHERWISE, WHETHER BASED ON CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF DAMAGES. BECAUSE SOME STATES/JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

7. Travel reservations are subject to the rules of the applicable Travel Supplier on your itinerary. A reservation is not complete until confirmed/ticketed. The passenger ticket(s) when issued, or electronic reservation shall constitute a contract between the Travel Supplier and the ticketed party. Some Travel Supplier reservations cannot be cancelled or changed, other reservations may incur Travel Supplier fees to cancel or change.

8. You acknowledge the reward portion of your transaction will be paid for with loyalty points from the Program.

9. Charges in excess of the loyalty points from the Program will be charged to your payment card. If applicable, any fees or redemption associated charges from the Travel Supplier will appear on your monthly card statement.

10. Travel Supplier, the Program and/or Aspire each have the right to cancel the booking in the event of non-payment or payment dispute.

11. All refund requests may be initiated by calling the Program Travel Rewards Call Center (“Call Center”) at the phone number posted when access the Program or in the confirmation email you will receive for your travel booking. You must follow any instructions given to you to provide backup documentations or to return negotiable documents (i.e. paper tickets, redeemable certificates or vouchers, etc.) issued which must be returned prior to processing any refund. All refund claims are requests only, cannot be guaranteed and must be made prior to the commencement of the Travel Services.

12. Because many different Travel Suppliers may be used for each aspect of travel (i.e., for air, hotel, car rentals, activities, cruises and vacations), IF YOU WISH TO MAKE CANCELLATIONS OR CHANGES TO YOUR TRAVEL, YOU MUST MAKE SUCH REQUESTS FOR EACH ASPECT OF YOUR TRAVEL. For example, if you change your air travel dates, that request may not result in any changes to your hotel dates. Neither the Program nor Aspire are responsible for any credit or voucher issued by any Travel Supplier.

13. If a payment card was used in conjunction or solely for a travel purchase and/or transaction, and a refund/credit is processed to the payment card, the timing of when the funds will be available on your payment card account is dependent upon the individual financial institution which issued your payment card and may take up to 1 to 2 billing cycles or up to 90 days.

General Travel Information.

1. At all times throughout your trip, you will need to present the required government issued photo ID for security checks at airports, hotels, car rental, cruise, activity and vacation locations and may be required for attractions and other products as deemed necessary by the relevant Travel Suppliers and must match the name on the reservation. In addition to the required government issued ID, proof of citizenship (Passport) is required for international travel (for countries outside of the United States) and may require a visa and satisfaction of health requirements. Passports for international travel must be valid for a period of at least six (6) months from the return date.

2. Travel Suppliers may not be able to provide Travel Services to any traveler who fails to provide the required documents. Please note that it is your sole responsibility to ensure that you meet the passport, visa, and/or health requirements of the countries you wish to visit, including any layover or stopovers and return entry into the United States. Many countries require that your passport be valid for a minimum period from the date of arrival into that country. For any questions regarding what the applicable minimum period is and any other conditions or passport/visa requirements for travel, you should contact the corresponding local consulate of the countries to which you are travelling. Visa policies vary by country http://www.travel.state.gov/content/visas/en.html should be obtained prior to departure and are the sole responsibility of the traveler.

3. The Program and Aspire do not have any special knowledge regarding (i) the suitability for disabled persons for any travel itinerary; or (ii) unsafe conditions, health hazards, weather hazards, or climate extremes at locations to which you may travel.

4. For information concerning possible dangers at international destinations, we recommend contacting the Travel Advisory Section of the U.S. State Department at 202-647-5225 or http://travel.state.gov.

5. For medical information, we recommend contacting the Centers for Disease Control and Prevention at 800-232-4636. For foreign health requirements and dangers, go to http://www.cdc.gov/travel.

6. Minors who are traveling alone or with only one parent may be required to have additional documentation. Please contact your Travel Supplier or the nearest Consulate of the country to which you are traveling for additional information.

7. If your itinerary involves an ultimate destination or stop in a country other than the country of departure, the provisions of a treaty known as the Warsaw Convention or the Montreal Convention, may be applicable to your entire trip, including any portion entirely within the country of origin or destination. These Conventions govern and may limit the liability of certain air carriers for death of or personal injury to passengers and/or loss of or damage to baggage.

8. Special requests made to a Travel Supplier are requests only and cannot be guaranteed. Fees, taxes and charges may apply depending upon the service request.

9. Certain rate types do not permit credit for airline, hotel or car loyalty programs.

10. Government imposed departure or entry taxes may not be included in ticket fees. You should be prepared to pay these taxes in cash at the location.

Airline Travel.

1. Airline Travel Services are subject to the Travel Supplier’s terms and conditions and any disclosures made prior to the purchase of airline Travel Services. Please review the airline Travel Supplier’s terms and conditions prior to booking an airline ticket. The airline Travel Supplier’s terms and conditions are subject to change at any time and without notice. You are responsible for any changes made to these terms and conditions after the airline Travel Services are purchased.

2. Airline tickets are NON-REFUNDABLE, NON-CANCELLABLE and NON-CHANGEABLE unless permitted by the terms of the fare and are subject to airline Travel Supplier rules, penalties and fare difference. Airline Travel Supplier policies are subject to change at any time without notice. Airline tickets must be booked at least [forty-eight (48)] hours prior to departure.

3. Any fees associated with the applicable redemption or ticket purchase will be the responsibility of the traveler at the time of booking. These fees include, but are not limited to, ticketing fees, airline fuel surcharges, and security fees. Government entry/exit fees may apply, depending on your destination. These are your sole responsibility and may be additional to your booking charges.

4. In addition, the loyalty points price listed for airline tickets does not include any applicable baggage fees, meals, beverages or services fees, unless otherwise stated at the time of the purchase. Restrictions may apply.

5. All reservations must be made in the EXACT name of the person traveling. Tickets are non-transferable. Name changes are not permitted. You will be responsible for any charges issued by the Travel Supplier due to incorrect passenger information entered by you or provided to the Call Center at the time of making the reservation.

6. The Transportation Security Administration (TSA) requires you to provide your full name, date of birth, and gender for the purpose of watch list screening. Failure to provide your full name, date of birth, and gender may result in denial of transport or denial of authority to enter the boarding area. TSA may share information you provide with law enforcement or intelligence agencies or others under its published system of records notice. For more on TSA privacy policies, or to review the system of records notice and the privacy impact assessment, please see the TSA Web site at www.tsa.gov. Beginning May 7, 2025, every air traveler 18 years of age and older will need a REAL ID-compliant driver’s license or another acceptable form of ID. The TSA currently accepts several other forms of identity documents, such as passports, and will continue to do so when flying within the United States. REAL ID-compliant cards are generally marked with a star located in the upper portion of the card.

7. It is recommended that passengers check in with the airline Travel Supplier a minimum of 2 hours prior to scheduled departure time for domestic flight itineraries and 3 hours prior to scheduled departure time for international itineraries due to federal security requirements. Please note that airline schedules change frequently. Please reconfirm all flight dates and times on the airline Travel Supplier website within 24 hours prior to departure for domestic flights and at least 72 hours for international flights, as well as to checkin online per the airline Travel Supplier terms. Advanced passenger information (API) is also required by the airline at least 72 hours prior to departure per U.S. Customs and Border Control Agency for all international flights traveling into, out of and over U.S. territories. Information needed can include but is not limited to nationality, country of residence, passport/visa number, expiration date, country of issue and destination address. Failure to provide this information may result in delayed/denied boarding or cancellation of flights. Any costs incurred due to failure to provide this information will be at the passenger’s expense. To learn more about API please see cbp.gov/apis.

8. Airline Travel Suppliers reserve the right to correct errors in any advertised price and, if applicable, give you an option to either cancel the reservation or allow the Call Center to collect an amount equal to any increase in price from your provided credit or debit card, prior to your departure,

9. The Terms incorporate by reference the terms of each airline Travel Supplier’s contract of carriage. Passengers may inspect the full text of the contract of carriage at each airline Travel Supplier's website, airport or city ticket offices. The incorporated terms of the contract of carriage may include, but are not limited to: (1) Limits on the airline’s liability for personal injury or death of passengers, and for loss, damage, or delay of goods and baggage, including fragile or perishable goods; (2) Claim restrictions, including time periods within which passengers must file a claim or bring an action against the airline for its acts or omissions or those of its agents; (3) Rights of the airline to change terms of the contract; (4) Rules about reconfirmation of reservations, check-in times, and refusal to carry; (5) Rights of the airline and limitations concerning delay or failure to perform service, including schedule changes, substitution of alternate airline or aircraft, and rerouting.

10. Please note that your seats, meals, frequent flyer and other special requests are requests only. There is no guarantee that you will be assigned the seat(s) you have requested. There is also no guarantee that your meal(s), frequent flyer and other special requests will be honored by the airline Travel Supplier. It is therefore recommended you contact your airline Travel Supplier directly to confirm these requests prior to your scheduled departure date.

11. Airline flights may be overbooked, and there is a slight chance that a seat will not be available on a flight for which a person has a confirmed reservation. If the flight is overbooked by the Travel Supplier, no one will be denied a seat until airline personnel first ask for volunteers willing to give up their reservation in exchange for a payment of the airline Travel Supplier’s choosing. If there are not enough volunteers, the airline Travel Supplier will deny boarding to other persons in accordance with its particular boarding priority. With few exceptions, persons denied boarding involuntarily are entitled to compensation. The complete rules for the payment of compensation and each airline Travel Supplier's boarding priorities are available at all airport ticket counters and boarding locations. Some airlines do not apply these consumer protections to travel from some foreign countries, although other consumer protections may be available. Check with your airline Travel Supplier.

12. For all flights departing from the European Union and all flights to the European Union if on a European operating carrier, if you are denied boarding or your flight is canceled or delayed for at least two hours, ask at the check-in counter or boarding gate for a document stating your rights, particularly with regard to compensation and assistance. For further information on your air passenger rights for these flights, see http://ec.europa.eu/transport/themes/passengers/air/. Failure to use any flight segment may result in automatic cancellation of all continuing and return reservations. You must advise your Travel Supplier if your travel plans change en route.

13. Federal law forbids the carriage of hazardous materials aboard aircraft in your luggage or on your person. A violation can result in five years' imprisonment and penalties of $250,000 or more (49 U.S.C. 5124). Hazardous materials include explosives, compressed gases, flammable liquids and solids, oxidizers, poisons, corrosives and radioactive materials. Examples: Paints, lighter fluid, fireworks, tear gases, oxygen bottles, and radio-pharmaceuticals. There are special exceptions for small quantities (up to 70 ounces total) of medicinal and toilet articles carried in your luggage and certain smoking materials carried on your person. For further information contact the Travel Supplier directly.

14. A reservation is subject to cancellation by the Travel Supplier if the passenger is not available for boarding at the loading gate at least 15 minutes prior to scheduled departure for flights between U.S. points or up to 30 minutes for all other travel. Be sure to check with the airline Travel Supplier as these times vary by airline Travel Supplier.

15. On most airlines, paid seats are non-refundable if you change or cancel your flight. Refunds will only be provided for paid seats if allowed by the airline. Flights with paid seats may not be cancellable online or through the IVR. Not all airline Travel Suppliers offer paid seats through the Program.

THE AIRLINE TRAVEL SUPPLIER RESERVES THE RIGHT TO REFUSE CARRIAGE TO ANY PERSON WHO HAS ACQUIRED A TICKET IN VIOLATION OF APPLICABLE LAW OR CARRIER'S TARIFFS, RULES OR REGULATIONS.

Baggage.

1. Airline baggage policies vary by airline Travel Suppliers and charges may apply for checked baggage. You are responsible for such charges. Please check with the individual airline Travel Supplier should you have questions regarding baggage charges, size limitations, or restrictions. Click on the link for “baggage fee information” shown with each flight result.

2. When there are two or more Travel Suppliers involved for connecting flights then you may have to reclaim your bags at the connecting airport and check-in again to continue your journey. Some Travel Suppliers charge an extra fee each time bags are checked-in with that airline. Additional fees may apply and must be paid directly to the Travel Supplier.

3. Liability for loss, delay, or damage to baggage is limited unless a higher value is declared in advance and additional charges are paid. Excess valuation may be declared on certain types of articles. Some airline Travel Suppliers assume no liability for fragile, valuable or perishable articles. Further information may be obtained from the airline Travel Supplier.

4. The Program and Aspire will not be responsible for lost, stolen, damaged, or destroyed baggage or contents of baggage.

Hotels.

1. Hotel Travel Services are subject to the hotel Travel Supplier’s terms and conditions and any disclosures made prior to the purchase of hotel Travel Services. Please review the hotel Travel Supplier’s terms and conditions prior to booking a hotel room. The hotel Travel Supplier’s terms and conditions are subject to change at any time and without notice. You are responsible for any changes made to these terms and conditions after the hotel Travel Services are purchased.

2. Hotel rooms are PREPAID AND ARE NON-REFUNDABLE, NON-CANCELLABLE AND NON-CHANGEABLE unless permitted by the applicable hotel Travel Supplier terms. Hotel rooms must be booked [at least twenty-four (24) hours] prior to arrival. Hotel cancellation policies are displayed on the Program for each room type. Due to various hotel rules, date restrictions over high-demand periods, and other special circumstances, hotel cancellation terms are subject to change at any time prior to purchase. For more information on individual room types and amenities based on room type selections, please contact the hotel Travel Supplier directly.

3. You must contact the Call Center for all cancellation or modification requests for hotel Travel Services. Cancellations or modifications handled by the hotel directly may result in no refund. Hotels can only be canceled in full, and not just a portion of the reservation. If you desire to shorten your length of stay, you will need to cancel the entire reservation and rebook a new reservation.

4. In the event of an involuntary cancellation due to weather, war, terrorism, epidemic outbreak, natural disaster, acts of civil unrest or other acts of God, cancellation fees may be waived at the discretion of the hotel.

5. Policies for children vary by hotel. Child benefits may be extended should a hotel Travel Supplier offer them.

6. Any charges for incidentals that you incur while traveling are not included in your reservation rate and must be paid directly to the hotel. These include, but are not limited to, resort fees, hotel energy surcharges, parking fees, room service, telephone fees, internet usage fees, in-room movies, mini-bar charges, gratuities, baby sitting and other incidentals. Please check with the hotel Travel Supplier for additional information on incidental charges.

7. Special requests, such as bed type, smoking preferences or room amenities made to hotel Travel Suppliers are on a request only basis and cannot be guaranteed. Fees and charges may apply, depending on the service request. Reservations do not include services not specified in the reservation confirmation.

8. Hotel Travel Suppliers will attempt to notify guests of hotel renovation or refurbishment as reasonably soon as hotel Travel Suppliers are notified by the hotel; however, the Program and Aspire are not liable if the hotel Travel Supplier has failed to notify you in advance.

Car Rentals.

1. Car Rental Travel Services are subject to the car rental Travel Supplier’s terms and conditions and any disclosures prior to the purchase of car rental Travel Services. Please review the car rental Travel Supplier’s terms and conditions prior to reserving a rental car. The car rental Travel Supplier’s terms and conditions are subject to change at any time and without notice. You are responsible for any changes made to these terms and conditions after the car rental Travel Services are reserved.

2. Car rentals are PREPAID AND ARE NON-REFUNDABLE, NON-CANCELLABLE AND NON-CHANGEABLE unless permitted by the applicable car rental Travel Supplier terms. Requests for cancellations or modifications must be completed through the Program are subject to the applicable car rental Travel Supplier’s policies. Change or cancellation fees may apply.

3. Car rentals must be booked [at least twenty-four (24) hours] prior to rental. Cancellations or modifications handled by the car rental Travel Supplier directly may result in no refund. Car rentals can only be canceled in full, and not just a portion of the reservation. If desiring to shorten or extend your length of rental, you will need to cancel the existing reservation and book a new reservation.

4. A valid driver’s license and credit card is required at the time of pick-up of the vehicle. The driver’s license and credit card must be in the name of the individual that reserved the vehicle for his/her use. Debit cards may not be accepted by a car rental Travel Supplier, at its option.

5. Charges for optional services such as insurance waivers, fuel, additional or underage drivers, and special equipment charges, are not included in your car rental and must be paid directly to the car rental Travel Supplier.

6. Extra days, extra hours, upgrades to higher car classes, and optional services (if applicable) are the responsibility of the renter.

7. The Program, Aspire and the car rental Travel Suppliers do not guarantee a specific make, model or color of vehicle no matter what vehicle is reserved.

8. No shows may be non-refundable and will result in a total forfeiture of payment and points, without credit due, at the car rental Travel Supplier’s sole discretion.

9. Cancellation fees, rental terms, and any additional fees are subject to change by the car rental Travel Supplier without notice and may vary by location.

10. Rental rates are based on 24 hour periods and may be subject to additional fees depending on time of return, including but not limited to hourly rental charges which will be billed directly to you by the car rental Travel Supplier.

11. Personal accident insurance, liability insurance and loss damage waiver may not be included in your rental, but may be available for an additional charge, and if applicable, must be paid directly to the car rental Travel Supplier.

12. For domestic rentals, renters must be 25 years of age and have a valid driver’s license, major credit card and good driving record. Rentals outside of the US may require an international driver’s license or compliance with other local requirements.

13. Special requests made to car rental Travel Supplier are on a request only basis and cannot be guaranteed.

14. Car rental Travel Suppliers reserve the right to deny rental for any reason, including, due to past driving record.

Cruises.

1. Cruise line Travel Services are subject to the cruise line Travel Supplier’s terms and conditions and any disclosures made prior to the purchase of the cruise line Travel Services. Please review the cruise line Travel Supplier’s terms and conditions prior to booking a cruise. The cruise line Travel Supplier’s terms and conditions are subject to change at any time and without notice. You are responsible for any changes made to these terms and conditions after the cruise line Travel Services are purchased.

2. Cruises are PREPAID AND ARE NON-REFUNDABLE, NON-CANCELLABLE AND NON-CHANGEABLE unless permitted by the applicable cruise line Travel Supplier. Please verify Policies, Cabin Categories, Descriptions, Ports, Dates, and Times with the cruise line Travel Supplier directly on ALL bookings before the sailing. Cruise line Travel Supplier cancellation policies vary, based on the type of cruise, length of cruise and time of year. Please refer to the individual cruise line Travel Supplier website for additional information, frequently asked questions (FAQs) and full terms and conditions and cancellation policies.

3. Rates quoted are per person/double occupancy unless specified otherwise. Cruises must be booked at least seven (7) days prior to cruise departure. Upgrades must be requested at time of booking. Pre-payment of tips is not a service offered at this time.

4. The total price for all passengers, including all government taxes and fees, will be displayed on the Program checkout page.

5. The passenger’s ticket may not be assigned, sold or otherwise transferred by the passenger or any other person. Among other things, this means that the passenger cannot sell or transfer the ticket to someone else, and the cruise line Travel Supplier shall not be liable to the passenger or any other person in possession of a ticket for honoring or refunding such ticket when presented by such other person.

6. A valid passport (with appropriate expiration date, visa, and other requirements) is required at the time of disembarkation for each passenger. It is the responsibility of the passenger to ensure you have the proper identification, passport, visa and all other valid documentation available. Please check with your embassy or consulate for updated information. See the applicable cruise line Travel Supplier for details.

7. The cruise line Travel Supplier reserves the right to impose a supplemental charge relating to unanticipated occurrences including, but not limited to, increases in the price of fuel. Any such supplement charges may apply, at the cruise line Travel Supplier’s sole discretion, to both existing and new bookings. This varies based upon the cruise line Travel Supplier. You will be responsible for paying this supplemental charge directly to the cruise line Travel Supplier.

8. Rules and restrictions apply for promotional rates. Promotional rates may require specific documentation be provided in order to qualify for the promotional rate. Please review the requirements and provide all documentation required within the specified time to avoid cancellation of your booking or additional penalties and forfeiture of your payment and points, without credit due.

9. Some cruises have a minimum age requirement. Please review age requirements for the selected cruise. Anyone traveling that does not meet the minimum age requirements will be denied boarding and will forfeit payment and points, without credit due.

10. Military promotions may be available to members of the United States Military. Please contact the applicable cruise line for Military Terms & Conditions for eligibility and documentation requirements and the timeline for submitting the required documentation.

11. Stateroom images and features are samples only. Actual furniture, fixtures, colors, configurations, and window/porthole views may vary.

Vacation Rentals.

1. Vacation Rental Travel Services are subject to disclosures made prior to the purchase of Vacation Rental Travel Services. Vacation rentals must be booked at least 24 hours in advance. Vacation Rental policies, including refunds and cancellation policies, are displayed on the Site for each rental property. Due to various property rules, date restrictions over high-demand periods, and other special circumstances, property cancellation terms are subject to change at any time prior to purchase. For more information on details specific to the property, please see the instructions in the order confirmation received at the time of booking. A damage deposit may be required on arrival and will be applied to your credit card. Your deposit will be refunded in full by credit card, within 7-10 days after check-out, subject to an inspection of the property.

2. No shows are non-refundable and will result in a total forfeiture of payment and/or Points without credit due. Changes to the name on the reservation are not permitted after the booking is completed.

3. Requests for cancellations or modifications must be completed through the Program. Cancellations or modifications handled by the property directly may result in no refund. Vacation Rentals can only be canceled in full. You cannot cancel just a portion of the reservation. If you desire to shorten your length of stay, you will need to cancel the entire reservation and rebook a new reservation.

4. In the event of an involuntary cancellation due to weather, war, terrorism, epidemic outbreak, natural disaster, acts of civil unrest or other acts of God, property cancellation fees may be waived at the discretion of the property.

5. Policies for children and pets vary by property. Please check the property for additional information regarding children and pets.

6. Any charges for incidentals that you incur while traveling are not included in your reservation rate and must be paid directly to the property. These include, but are not limited to, resort fees, parking fees, room service, telephone fees, internet usage fees, in-room movies, mini-bar charges, gratuities, babysitting, pet fees and other incidentals. The property will assess these fees, charges, and surcharges upon checkout. Please check with the property for additional information on incidental charges.

7. Reservations do not include services not specified in the reservation confirmation.

8. Minimum age for the primary traveler is 18 years of age at time of stay, but some properties have different age requirements for booking.

9. Travel Suppliers will attempt to notify guests of property renovation or refurbishment as reasonably soon as Travel Suppliers are notified by the property; however, the Program and Aspire are not liable if the property has failed to notify you in advance.

10. Reservations are restricted to a maximum of 21 days. If you need stay for more than 21 days, you will need to make another reservation.

11. Reservations are restricted to a maximum of 11 months in advance. Availability of accommodation in the same property for extra guests is not guaranteed.

12. Check-in hours may be limited depending on the property. Please refer to the Check In & Check Out instructions section of the email confirmation you received at the time of booking. Instructions for gaining access to the property will vary based on the type of property booked. The Check In & Check Out instructions section of the email confirmation you received at the time of booking will contain this information.

13. You must contact the Call Center for all cancellation or modification requests for Vacation Rental Travel Services. Cancellations or modifications handled by the hotel directly may result in no refund. Hotels can only be canceled in full, and not just a portion of the reservation. If you desire to shorten your length of stay, you will need to cancel the entire reservation and rebook a new reservation. The Program, Aspire and the Travel Suppliers are not responsible for any changes made directly with the property.

Customer Release and Indemnification

You hereby release, and agree to defend and indemnify, the Program, Aspire and our affiliates, and/or suppliers of the foregoing, and any of the officers, directors, employees and agents of the foregoing from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including, but not limited to, reasonable legal and accounting fees, brought by:

(A) you or on your behalf in excess of the liability described above; or

(B) by third parties as a result of:

  1. your breach of these Terms or any terms of the Program;
  2. your breach of a Travel Supplier’s terms and conditions;
  3. your violation of any law or the rights of a third party; or
  4. your use of the Program.

Acceptable Use

This Program is intended for your and your family’s personal or business travel. Unless specifically authorized by the Program in writing, you may not use the Program to provide travel services to others for commercial gain. . The content and information in the Program (including, without limitation, price and availability of travel services), as well as the infrastructure used to provide such content and information, is proprietary to the Program, Aspire and/or our Travel Suppliers and other third party providers. Accordingly, as a condition of using the Program, you agree not to use the Program or its contents or information for any commercial gain(direct or indirect) or for any purpose that is unlawful or prohibited by these Terms. While you may make limited copies of your travel itinerary (and related documents) for travel or services purchased through the Program or the Call Center, you agree not to modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell or re-sell any information, software, products, or services obtained from the Program or the Call Center. In addition, whether or not you have a commercial purpose, you agree not to:

  1. access, monitor or copy any content or information of the Program using any robot, spider, scraper or other automated means or any manual process for any purpose without our express written permission;
  2. violate the restrictions in any robot exclusion headers in the Program or bypass or circumvent other measures employed to prevent or limit access to the Program;
  3. take any action that imposes, or may impose, in our discretion, an unreasonable or disproportionately large load on the Program infrastructure; or
  4. deep-link to any portion of the Program (including, without limitation, the purchase path for any travel services) for any purpose without our express written permission.

You may only use the Program and the Call Center to make legitimate reservations, purchases or requests to purchase the products or services offered (each, a “Request”) and shall not use the Program or Call Center to make any speculative, false or fraudulent Requests or any Requests in anticipation of demand. You represent that you are of sufficient legal age to create binding legal obligations for any liability you may incur as a result of your use of the Program or the Call Center. You agree to promptly update your information in order to keep your information current, complete and accurate. It is a violation of law to place a Request in a false name or with an invalid method of payment. Please be aware that even if you do not give us your real name, your web browser transmits a unique Internet address to us that can be used by law enforcement officials to identify you. Fraudulent users will be prosecuted to the fullest extent of the law.

Links to Third-Party Sites

The Program may contain hyperlinks to websites operated by third party parties. Such hyperlinks are provided for your reference only. We do not control such websites and are not responsible for changes to website location, their contents or your use of them. Our inclusion of hyperlinks to such websites does not imply any endorsement of the material on such websites or any association with their operators.

No Unlawful or Prohibited Use

As a condition of your use of the Program, you warrant that you will not use the Program or the Call Center for any purpose that is unlawful or prohibited by these Terms and any other terms, conditions and notices.

Modification of These Terms and Conditions

We reserve the right to change the terms, conditions, and notices under which the Program and/or the Call Center is offered, at any time, without notice. We reserve the right, in our sole discretion, and without liability, to terminate your access to all or part of the Program and/or the Call Center, with or without notice, for any reason or no reason.

Personal Information

We seek to use reasonable organizational, technical, and administrative measures to protect your personal information. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of your account has been compromised), please immediately notify the Call Center.

SELLER OF TRAVEL INFORMATION.

Aspire Loyalty Travel Solutions complies with the laws in the states that require registration in order for an agency to sell or offer to sell travel services:

California* (2122200-50)

Florida (ST39969)

Iowa (1253)

Washington (603527613)

*Registration as a seller of travel does not constitute approval by the State of California. Aspire is not a participant in the California Travel Consumer Restitution Fund.

Governing Law

These Terms and any action or proceeding relating to these Terms or any activity arising from the use of the Program and/or Call Center, whether in contract or tort, law or equity, shall be governed by, construed and enforced in accordance with the laws of the State of Delaware, USA as they are applied to agreements entered into and to be performed entirely within such state.

Privacy Policy

As user of the Program, you are in control of all your travel-planning. We know you want to remain in control of your personal information, as well.

The Program and Aspire are committed to protecting your personal information. This Privacy Policy (the "Policy") explains how personal information you provide to the Program is collected and used, as well as offline when communicating with the Call Center. This Policy does not cover Travel Suppliers, third party providers, distributors, or suppliers, which may or may not be subject to their own privacy policies.

You should read this Policy before you submit any personal information to us. By using the Program, you consent to the collection and use of your personal information as outlined in this Policy. If you do not agree with the content of this Policy, you should refrain from using the Program.

Personal Information We Collect and How It Is Used

In General. We may collect and store any personal information you participate in the Program or provide to us in some other manner. Personal information is data that identifies you, and includes (but is not limited to) your name, business or personal email address, physical address and direct telephone number. You are not obligated to provide us with any personal information, unless or until you choose to purchase a reservation or engage in other transactions in the Program. We strive to limit the type of personal information that we collect to information that helps us accomplish our goal of providing a high level of service for the benefit of our existing and prospective customers.

Purchases. In order to purchase travel and related services through the Program, you may provide us with certain personal information such as your name, your credit card number and expiration date, your credit card billing address, your telephone number, your e-mail address and the name or names of the person(s) traveling (if not you). We may also ask you for other personal information, such as your frequent traveller numbers. We require this information so that we can process, fulfill and confirm your reservations and transactions and keep you informed of each transaction's status. If you are making a reservation for one or more travellers other than yourself, you will need to make sure that each of these other travellers agrees, in advance, that you may disclose their personal information to us. For your convenience, we make certain information about your reservation available to you or other persons authorized by you to receive such information. For example, if you forget your flight number, you or another person authorized by you may retrieve that information from us after providing information sufficient to confirm your identity or that such other person is authorized by you to receive that information.

TSA Secure Flight. Under the Transportation Security Administration (TSA) Secure Flight program most air passengers are now required to provide their full name, date of birth, and gender (plus redress number, when applicable) at the time of booking. We will not disclose this information to any third parties other than the applicable airline(s). If you are making a reservation for travellers other than yourself, you should make sure each traveller agrees, in advance, that you may disclose their personal information to us for this purpose. Providing this information is voluntary; however, if it is not provided, you may be subject to additional screening or denied transport or authorization to enter a sterile area. TSA may share information you provide with law enforcement or intelligence agencies or others under its published system of records notice.

Information Collected Automatically. When you participate in the Program, we automatically log generic information about your computer and your computer's connection to the Internet. This information may consist of things such as device information, IP address, operating system and browser software information, and the activities conducted by the user while participating in the Program. An IP address is a number that allows computers attached to the Internet, such as our web servers, to know where to send data back to the user, such as the pages of the website the user wishes to view. We collect this information because it helps us analyze such things as what items visitors are likely to click on most, the way visitors are clicking through the site, how many visitors are surfing to various pages on the site, how long visitors to the site are staying and how often they are visiting. It also helps us diagnose problems with our servers and lets us better administer our systems. It is possible to determine from an IP address a visitor's Internet Service Provider (ISP) and the approximate geographic location of his or her point of connectivity. We may also use some of this information, such as the pages you visited on our site, to send you e-mail messages focused on destinations that you may be interested in, unless you had previously opted out of receiving such messages. We also use session data to help prevent fraud or unauthorized use of our site.

Use of cookies. Cookies are pieces of information, usually a small text file that a site transfers to your computer's hard drive and resides there for record keeping purposes. Cookies can make the Web more useful by storing information about your preferences on a particular site. Cookies are only read by the server that placed them, and are unable to do such things as run programs on your computer, plant viruses or harvest your personal information. The use of cookies is an industry standard and very common on the Internet. Cookies allow us to serve you better and more efficiently by retrieving information previously entered by the user, such as e-mail addresses and zip codes thereby personalizing your experience at the website. Cookies in and of themselves do not personally identify users, although they do identify a user's computer.

The blocking of website cookies may disable certain features of the Program and may make it impossible to purchase or use certain services available in the Program Please note that it is possible to block cookie activity from certain websites while permitting cookies from sites you trust.

Disclosure of Personal Information

When you reserve or purchase travel services through the Program, we provide to the airline, hotel, car-rental agency, travel agency or other involved third-party provider, distributor, or supplier only that portion of your personal information that is needed for the successful fulfillment of your travel arrangements. We book most of our travel services through the GDS (Global Distribution System), and in doing so must provide certain of your personal information to them (as we would with any other GDS we now use or may use in the future). We use non-personally identifiable information in aggregate form to build higher quality, more useful online services by performing statistical analyses of the collective characteristics and behavior of our customers and visitors, and by measuring demographics and interests regarding specific areas of our site. We may provide anonymous statistical information based on this data to suppliers, advertisers, affiliates and other current and potential business partners. We may also use such aggregate data to inform these third parties as to the number of people who have seen and clicked on links to their websites.

We may also share your personal information with other companies or individuals in the following instances:

  • In response to subpoenas, court orders, or other legal process; to establish or exercise our legal rights; to defend against legal claims; or as otherwise required by law. In such cases we reserve the right to raise or waive any legal objection or right available to us.
  • When we believe it is appropriate to investigate, prevent, or take action regarding illegal or suspected illegal activities; to protect and defend the rights, property, or safety of the travel provider, our customers, or others; and in connection with these Terms and other agreements.
  • In connection with a corporate transaction, such as a divestiture, merger, consolidation, or asset sale, or in the unlikely event of bankruptcy.

International Transfers of Personal Information

The Program is operated in the United States and, depending on your country of residence, the submission of personal information to the Program may involve some transfer of personal information to the United States. You should be aware that privacy laws in the United States may not provide protections equivalent to those of your country of residence. We have taken steps to ensure that appropriate levels of protection necessary to maintain the security and quality of your personal information are in place and that any transferred data is processed only in accordance with this Policy.